Refund policy

Return and Refund Policy

Last updated: June 21, 2026

Thank you for shopping at Tom Hiddle.

Please read our Return and Refund Policy carefully before making a purchase. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fashion Qubes, 8/276/223A, Srinivasa Layout, Periyar Colony, Tiruppur, Tamilnadu, 641603.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Tom Hiddle, accessible from https://tomhiddle.com/.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

No Return & No Refund Policy

All sales made on Tom Hiddle are final. We do not accept returns or offer refunds under any standard circumstances.

We kindly request all customers to review product details, size charts, and descriptions carefully before placing an order.

Exception — Damaged Product Claims Only

A refund or replacement will only be considered if the product received is damaged. To be eligible for a damaged product claim, the following conditions must be strictly met:

  • The claim must be raised within 2 days of delivery. Claims submitted after 2 days will not be entertained under any circumstances.
  • The customer must provide clear photographic or video proof of the damaged product at the time of reporting.
  • The damage must be to the product itself — not due to improper use, washing, or mishandling after delivery.

How to Submit a Damaged Product Claim

To raise a damaged product claim, please contact us within 2 days of receiving your order:

Your claim must include:

  • Your Order ID / Order Number
  • Clear photos or video showing the damage
  • A brief description of the issue

Claim Review Process

Once we receive your claim with the required proof, our team will review it within 2–3 business days. We reserve the right to approve or reject claims based on the evidence provided.

If the claim is approved, we will offer one of the following resolutions at our discretion:

  • A replacement of the same product (subject to stock availability)
  • A store credit for the value of the damaged item

Cash refunds to the original payment method are not guaranteed and will be evaluated on a case-by-case basis.

What Is Not Covered

The following situations will not be eligible for any return, refund, or replacement:

  • Change of mind or incorrect size ordered by the customer
  • Damage caused after delivery due to improper use, washing, or handling
  • Claims raised after 2 days of delivery
  • Claims submitted without proper proof of damage
  • Sale or discounted items
  • Personalized or custom-made products

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: